FAQs

Questions concerning (CAC CARD)

1) What is CAC Card?

CAC CARD is one of the electronic cards issued by CAC BANK used to withdraw cash and buy products.

2) Where it can be used?
Service prevalent in many provinces of the republic and can be used in shops selling points, and cash withdrawals from ATMs of the bank or from any branch of the bank in the Republic.

3) Can I enter more than one account within CAC card?
CAC card holders are entitled to grant any of their relatives or friends an additional card is to be determined by scale desire to be deducted from the amount of the primary card.

4) How much does CAC Card cost?
The card is given to customers free of charge, or cost of up to 1000 riyals only.

5) What are the procedures followed to obtain the card?

Complete the following procedures:

Ø Visit one of the bank's branches or offices of the Al-saleeh project.
 Request form ((request for membership CAC CARD))Ø
 Fill the form and attach the following|:Ø

·         Identity Photo card

·         Personal picture

6) Is there any charge s on the financing use of the card?

All the operations carried out wit this card, only to withdrawal nutrition or cash payment or reimbursement for purchases and bills all these services are free of charge.

6) How long doest take to receive the card?
Vary dependable.

1. If the claimant was in Sana’a the process and the delivery of the card takes of 24 - 48 hours.
2. If the claimant of the in (Aden Sa’dah then it takes 72 hours).
3. If the claimant in the following provinces
4. (Al-mahara - Almclae – saiun - So-gtra) takes around more then 72 hours.

7) Who is responsible for the receipt of the card?

Our specialist customer service staff conveys the card to our clients.

8) Amount to be deposited to obtain CAC CARD?

There is no fixed payment to activate the card and the card holder can recharge any amount to deposit.

9) What bills could be repaid by the CAC card?
Card holders can pay following:

·         Electricity

·         Telephone land

·         Yemen Mobile

·         TeleYemen

·         Saba phone

·         MTN

10) How to use the card?

Select purchases and then ask the shop-in-Charge of determining the cost and ask him / her to implement the payment from card.


11) What must be done if the CARD gets lost?

There is a customer service number at the back of the care, immediately make a phone call and report the lost of the card, automatically the card will get blocked .visit any branch of the bank and apply for new card and bring any necessary evidence.

12) What should be done when the card expires?

Apply in writing for a new card and hand over the old card as well as requesting for new card.


Questions regarding CAC Bank

1) What is CAC Bank? And what are their banking activities?

CAC Bank stands for (Cooperative & Agricultural Credit Bank)
The Bank of Credit and agricultural cooperative banking institutions have independent legal personality enjoys financial and administrative independence was founded in 1982 by merging each of the Agricultural Credit Bank, which was founded in 1975 and the National Cooperative Bank for Development, which was founded in 1979.
CAC Banks activities:

Bank implements all banking activities just like other banks from commercial banks operating in Yemen, where CAC Bank provides the following services:

·         Accepting deposits, and debentures.

·         Provide funding to individuals and companies.

·         Open different Reliance and credit accounts.

·         Issuance of letters of guarantee debentures.

·         Cut off bonds and bills of exchange

·         Implementation of internal transfers and external regular and rapid.

·         Issuance of various credit cards (MasterCard - Visa and Master Card)

·         Issuing paid cards the price in advance.

·         Buying and selling foreign currency.

·         Buying and selling of bank cheques

·         Service funds secretariats (safes) to customers for the conservation needs and nominal prices of precious

·         Buying and selling shares of companies

·         Bank spokesman service through mobile and fixed

ATM service

·         E-service (electronic payment)

·         Checking your account balance through your e-mail.

·         Short messaging service from the bank explaining the changes in the balance of the customer.

·         Advisory services to customers.

·         Representation of financial institutions of Arab, Islamic and international programmes.

·         Payment of salaries through the bank

·         Any other services requested by the customer’s needs.

2) Who is the owner of CAC Bank?
CacBank is banking institution owned by the state.

3) Who runs CACBank?

An experienced management structure, and high efficiency of banking staff runs CACBank.

Administration Management.

The ultimate authority in the bank enjoys wide power and the impertinence of rules, and regulations of the bank. Also approves the organizational structure and grant the loans by the bank with others, according to the studies of monetary and technical advisers provided by CACBank.
Also examine and approve the annual budgets, the auditor's report, in addition to annual profits and losses and reserves and determine bonuses.


Chairman
Head of the bank Is the Supreme and the executive management, and overseeing the implementation of public policies of the bank in line with the policy of the state, guarantees the achievement of the objectives of the Bank, representing the bank in front of all institutions and government bodies, private, Arab and international levels, also represented in court and sign the agreements, contracts, and sign the bank's budget, profit and loss account. Overseeing the entire bank annual reports issued by the Bank and convening the Board and determine the agenda.

General Manager
The management of the bank and the functioning of public administration and branches have power to take decisions in all domestic issues and follow up daily work and make decisions, transport and recruitment of staff to resign as stipulated in the rules.

General Assistant Managers
    General Manager -for Financial Affairs and Trade.
    General Manager - for trade and banking.
    General Manager - for lending and branches.

4) Who is the chairman of CAC Bank?

Chairman of CACBank is: Professor / Hafez Fakher Maiad.
He was appointed by presidential decree.

5) How to communicate with CACBank’s officials?

There are 53 branches spread all over the Republic of Yemen and thus can communicate with the staff by visiting our branches where the staff works over 12 hours per day from eight o'clock until eight p.m. Including Fridays and official holidays, and can also communicate with them through phone or contact us through the website of the bank.